Reservation Policy & Info
Any Reservation is provisional and will only be confirmed when payment is made and received. Payment needs to done within 48 (forty eight) hours of making the Provisional Reservation or on or before the Expiry date of the Provisional Reservation . A Final Confirmation will be emailed to you from our Central Reservation Office and please bring a printout of this with on your holiday to be presented at our Reception office at the time of your check-in. All payments to be made via Electronic Transfers into the Bank Account listed below and confirmations of the payment to be emailed to res@paraiso.co.za please.
The Resort Reserve the right to cancel any Reservation made if you do not adhere to the Given Payment Deadlines or have failed to make Payment on these given Payment Dates. You will forfeit any money paid to the Resort if The Resort Cancel your reservation due to non payment of the given deadlines.
Changes and Cancellations:
Our Resort does not accommodate any refunds on any cancellations, though we will gladly re-book you for alternative dates subject to availability and the rates applicable for the alternative dates required. This is only applicable for changes requested more than 30 days prior to your original first night of your Reservation. All re-bookings need to be within a 3 month period of your fist night of your original Reservation.
An Administration Fee will be Levied of 10% of the Booking amount or R 500 whatever the greater.
NB! PLEASE NOTE THAT WE RESERVE THE RIGHT TO CHANGE YOUR ROOM NUMBER AT OUR DISCRETION IN WHICH YOU WILL BE NOTIFIED!
AS FOR TOURS: NO REFUNDS or RE-BOOKING WILL APPLY. (FOR ANY REASON WHATSOEVER)
IN EXCEPTIONAL CASES WE MAY ALLOW A RE-BOOKING AT SOLE DISCRESSION OF THE RESORT THEN A MINIMUM RE-BOOKING FEE OF R1500 MINIMUM ) PER PERSON WILL APPLY!
Cancellations by the Resort:
The Resort reserves the right, in any circumstances, to cancel the accommodation Agreements, but all such decisions will be given to the agent/s or guests in writing, stating valid reasons. In instances where the Resort cannot provide accommodation as agreed upon then the Resort will return to the agent/s or client all monies paid, which shall constitute the full extent of the Resorts liability to the agent/s or client, or the Resort may offer an alternate form of accommodation of comparable standards.
Exclusions from the Resort:
The Resort shall not be responsible for or liable to any agent / client who commit an illegal or unlawful act whilst in Mozambique. The client may return to his apartment provided that all matters have been resolved with the legal authorities and all fines / charges have been paid in full. The Resort reserves it right to be excluded from any such payments. The Resort will also not refund any part of payment made while the client is in incarceration. Should the Client not return before the agreed check-out date, then the Resort reserves it right to retain all valuables in lieu of any outstanding payments due to the Resort by the client. Should there be no outstanding amount due by the client then the Resort will not be held accountable for any of the client’s belongings.
Right of Admission Reserved:
The resort reserves its right to allow access to whomever it chooses unless other arrangements have been made. If the Resort considers the client unsuitable to accommodate, it may in its absolute discretion to cancel such client’s booking or decline to accept any undertakings. The Resort can ask any client to leave if they prove to be excessively abusive to staff or any other client, of a violent or destructive nature, or a client that could prove to be threat to any other client or staff, a client that endangers himself or anyone else, a client that commits a crime, or if a client has not made full payment to the Resort.
Alcohol:
Please note that we are an alcohol licensed facility - and this no own alcohol is allowed on the premises of Paraiso do Ouro - We sell Alcohol at our Bar and you can purchase it during the operating hours of the Bar - Please respect this!
Baggage:
All baggage and personal effects are at all times the clients risk and the Resort cannot accept any liability for any loss or damage caused.
There is Safe Keys available at Reception and for a refundable safe key deposit you can get one – the deposit is returned when the key is returned to Reception.
Jurisdiction and Law:
This contract shall be interpreted according to the laws of Mozambique.
Liability:
Client bookings are accepted on the understanding that the Client appreciates the risks inherent in adventure travel and that the Client undertakes the trip or any adventure attached to the package offered by the Resort at the Clients own risk. The Client agrees that the Resort and its members of staff shall not be responsible for the loss or damage to property or injury or illness or loss of life or consequential damage which may occur from any cause whatsoever as long as the Resort does not act recklessly. The Client and his/her dependants, heirs, members, associates, employees, representative organizers, helpers or agents hereby indemnify and hold blameless the Resort and any part thereof of any claims whatsoever and howsoever arising and without limitation from any claim (including any consequential claim) arising from any delay, loss or damage to property or injury or illness or death arising from any cause whatsoever related to or occurring during the stay at the Resort.
Information:
Information given on the web site, brochures, leaflets and advertising is given in good faith by the Resort, and these are based on the latest information available at the date of publication. The Resort reserves the right to change any of the facilities or accommodation described without becoming liable for compensation or refund. While every Endeavour is made to keep to the prices advertised, the company reserves the right to increase the fares at any time due to any unforeseen increases or exchange rate fluctuations to which it may be subjected. Increase/surcharges may be applied even after confirmation of bookings.
Check-in and Check-out time:
Check in time will be any time after 14h00 daily and Check out time to be no later than 10h00.
House Keeping is done from 8 am – 12pm daily unless prior arrangements have been confirmed with management.
Please hand in your Key at Reception for your Room/House to be serviced and collect again your key from Reception.
Resort Rules:
Any alcohol, food / beverage brought onto the Resort, the Restaurant, Bar Area, Deck, Swimming Pool or any other area of the Resort will be charged for at the current corkage rate or put into storage by the Resort during your stay and will be handed back to you at the time of Check - Out (a Storage Charge of R 200) will apply - The Resort have the right to remove any Own Alcohol in your possession from the Rooms or Area of Premises of the Resort!
Coal braai's are only permitted at the Braai Facility Area's. All facilities are for your convenience so please take care of it.
No Open Flames or Smoking of any kind (Hubbly Bubbly's) is allowed in the Units/Houses at all. Also No Iron's is allowed - The Resort has a Laundry Service at Reception (Small Charges Apply) between 08h30-16h30 Daily.
Damaged equipment and property will be charged directly to your account. To avoid any unnecessary charges being levied against you, please inspect your apartments carefully and report to management any damages found. Failure to report damages will result in you being held liable for these costs. Please use air-conditioners sparingly. Make sure it is turned off when not needed.
Parking is only allowed in the designated Parking Area's of the Resort and Not at All in the Drop-Off Area or Road. Parking is done at own risk and the Resort is indemnified against any losses or damage you may incur.
No other People than Resident Guest is allowed at the Accommodation Areas. No Temporary Help or Labour can be employed by any Guest or allowed on any Area of the Resort!.
No Own Music is allowed on the premises of Paraiso do Ouro in the Resort, Please don’t make excessive Noise and respect other Guests. No Parties is allowed in the Rooms or Houses.
Please Note: In order to save Electricity and the Environment Geysers and Air- Conditioners will only be operational from: 05H00 TO 09H00 and again from 17H00 TILL 22H00 DAILY
No HAWKERS can be invited or allowed on and Area of The Resort.
Swimming Pools are strictly on for the use of Resident Guests.
For any other or further information please email our Reservation office on res@paraiso.co.za
By Signing The Room register form you acknowledge that you have read, understand and agree to all the above and also bind all other members of your group to all of the above. Should you refuse or neglect to sign the Room Register the above will sill apply to you and or any of your group.